We deliver to 97 countries around the world and offer different shipping options to meet your needs.
In order to ensure you a hassle-free shopping experience, for selected countries, we are now including the customs duties in the final prices without any price change. No more unexpected charges upon delivery, only delight and ease at your doorstep!
Click here to see related refund policy.
During sales period, deliveries may take 2 or 3 business days longer than usual.
1. SHIPPING METHODS AND COSTS
To offer you the best service and ensure fast worldwide deliveries we ship with UPS or DHL.
We aim to dispatch all orders within 24 hours (orders accepted before 12:00 am CET will be shipped the same day). Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.
We ship both Standard (delivery 3-4 working days) and Express (1-2 working days).
2. DELIVERIES TO RUSSIAN FEDERATION
Due to customs policies, some Russian regions may have order amount limitations on shipments from abroad.
- • Restrictions are not applicable for Moscow, Moscow region cities, St. Petersburg, Kaliningrad, Kazan, Krasnodar, Rostov on Don, Khabarovsk, Murmansk, Samara, Togliatti and other bigger cities;
- • For cities like Volgograd, Bryansk, Kaluga, Yaroslavl, Stavropol, Sochi, the value of goods purchased can’t exceed 1000 euros per month;
- • For certain smaller cities, the limit is 200 euros per order.
If you are not sure whether your city is under restrictions, our Customer Service team will be happy to inform you.
3. SAN MARINO AND VATICAN CITY
Available shipping options are the same as in Italy.
4. SHIPMENTS TO ISRAEL (GAZA)
All orders to Israel (Gaza) are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.
5. IMPORTANT DELIVERY INFORMATION
We recommend that you consider the following information:
- • All orders require a signature upon receipt,
- • We are unable to redirect orders once items have been shipped, so please ensure there is someone who can sign for your order at the specified shipping address,
- • UPS/DHL does not deliver to P.O. Boxes or use General Delivery.
- • If UPS/DHL does not find anyone at the indicated address, it will try to deliver the package two more times, leaving a card with instructions on each occasion.
6. WHEN DO WE DELIVER?
Our Online Store ships worldwide with UPS, delivering 9am-5pm, Monday to Friday. UPS/DHL does not deliver on holidays.
7. FREE SHIPPING
From time to time, we run free shipping promotions. . Please note that free shipping promotions will be applied to your order at checkout.
In the event that you need to return an item that you bought during a free shipping promotion, we will not refund the outbound shipping costs (since this was free) and you will be charged a return shipping fee as usual.
8. FIRST TIME ORDERS
For your security, please be aware that first-time orders can only be shipped to the cardholder’s billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.
We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
10. TRACKING YOUR ORDER
You can check the current status of your shipment by signing into your account and visiting the ‘Orders’ section.
11. TAXES AND DUTIES
To ensure that the most accurate pricing and delivery costs are displayed while browsing our site, we recommend that you use the first link in the footer, at the bottom of our website and select your country from the list of shipping destinations. Local VAT will be applied for all EU destinations and the UK.
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
The following countries are shipped to on a DDP (Delivery Duty Paid) basis:
The following countries are shipped to on a DDP (Delivery Duty Paid) basis:
|United Arab Emirates|
|China – Taiwan|
If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as EU/UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs upon arrival.
As we are unable to advise on the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Our Online Store ships worldwide with UPS (DHL – for shipping to Russian Federation) and the shipping costs are already included in the final amount of your order. However, as international courier for your order, UPS (DHL – for Russian Federation) may present you with a separate invoice from local authorities for duties owed.
Please note that Russian Federation is a DDU destination. You can find information about Russian Federation custom duties on the Russian Federal Customs Service official website by clicking here.
FOR SHIPMENTS TO RUSSIAN FEDERATION: DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS (T&C)
These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.
TERMS USED HEREIN:
Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International ZAO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.
Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.
Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.
Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery.
Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.
T&C SUBJECT MATTER:
These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (Agreement).
Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box I accept terms and conditions of the Public Offer, as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shippers website.
Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.
Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.
DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE
The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:
DELIVERIES AND UNDELIVERABLES
Shipments cannot be delivered to PO box address or postal codes only. Shipments are delivered to the Consignees address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area precisely. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shippers cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper.
DHL has the right to open and inspect Shipments without notice.
DHL’s liability is expressly limited to direct loss and damage only and cannot exceed per kilo/lb limits pursuant to Section 6. Any other types of loss or damage whatsoever are excluded (including but not limited to lost profits, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHLs attention before or after acceptance of the Shipment. If a Shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air. DHLs liability in respect of any one Shipment transported, without prejudice to Sections 7 through 11, is limited to its actual cash value and shall not exceed:
- • an amount calculated based on $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or other non-road mode of transportation; or
- • an amount calculated based on $US 12.00/kilogram or $US 5.44 /lb for Shipments transported by road.
Claims are limited to one claim per Shipment; settlement of such claim will be full and final settlement for all loss or damage in connection therewith. If Shipper regards these limits as insufficient they must make a special declaration of value and request insurance as described in Section 8 (Shipment Insurance) or make their own insurance arrangements, failing which Shipper assumes all risks of loss or damage.
TIME LIMITS FOR CLAIMS
All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever in respect of those claims.
Delayed Shipments and Money-Back Guarantee
DHL will make every reasonable effort to deliver the Shipment according to DHLs regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement. DHL is not liable for any damages or loss caused by delays.
Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipments transport charges in some cases. The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service.
CIRCUMSTANCES BEYOND DHLS CONTROL
DHL is not liable for any loss or damage arising out of circumstances beyond DHLs control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other government officials; Force Majeure, e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action.
If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit DHLs liability for shipment loss or damage.
Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.
Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.
Full text of the DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.
CUSTOMS OPERATIONS TERMS & CONDITIONS
- • may performs customs declaration of Express Shipments;
- • shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;
- • shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.
The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Brokers request.
All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF.
The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost.
The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.
LIABILITY OF THE PARTIES
The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latters breach of customs regulations due to the Consignees failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.
The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.
The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.
SERVICE FEES AND PAYMENT FOR CUSTOMS OPERATIONS:
Service fees are determined based on the Customs Brokers rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.
The Consignee must pay for the Customs Brokers services.
The Customs Broker reserves the right to withhold any goods of the Consignee at the latters expense until the Customer Brokers services provided to the Consignee hereunder are paid in full.
Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.